Our Values
We are a team
We support each other and do more than our share. We are respectful and inclusive. We communicate honestly to build trust.
We take ownership
We are accountable for outcomes, not just hard work. We speak with new ideas. We answer to the market, which measures us on profit.
We earn trust
We are careful with client details. We think forward to anticipate client needs. We build loyalty by fixing problems professionally.
We deal in facts
We do the work to get real facts, not anecdote. Preparation, detail, accuracy and clarity are all hallmarks of our culture.
We iterate fast
Failing fast is the best way to learn. Each iteration is a chance to improve. We embrace change.
We give back
We are part of a work family and give to each other. We volunteer in our local community and support global causes that can have big impact.
Jeff Willner
Founder & CEO
Robert Pitfield
Chairman
Tim McGuire
Director
John Hiscock
COO & GC
Yoni Grundland
Head of Legal
Madelaine Emberson
Head of Philanthropy
Kensington Travel
Helen Giontsis
President
Dave Volman
CTO
Grace Chang
SVP Finance
Lyanne Braun
SVP HR
Norm Crooks
SVP IT Support
Michael Savage
SVP Bundled Services
Eric Holenka
SVP Corporate
Zemfira Khisaeva
SVP Strategy
Lori Legaspi Moores
SVP Procurement & Product
Edita Sgovio
Head of Yacht & Ultraluxe
Nadiya Makarenko
Head of Vacations
Joelle Davis
Head of Cruise
Morgan McKenna
Head of Europe West
Monica Poulo
Head of Europe East
Jessica Brown
Head of Italy
Stacy Alderson
Head of Africa ME
Jessica Vandermey
Head of APAC
Warren Davson
Head of Americas
Neal Bateman
Head of Expeditions
Marc Moore
Head of Outside Sales
Rebecca Burgum
Head of Digital
Jacqueline Grossman
Head of Marketing
Mary Michelle White
Head of Product
Jennee Taylor
Head of Transactions
Warren Duncan
Head of FP&A
Mark Ferguson
Head of Finance
Ryan Black
Head of Talent
Laurie Amiruddin
Head of Learning
Andrew Morris
Head of Reporting
Melissa Stankovich
Head of Procurement Ops
Shawn Lilwah
Head of Platform Infrastructure
Jeannie Soultanis
Head of Call Center Ops
Ensemble
Michael Johnson
President
Kristina Boyce
SVP Operations
Shahla Lalani
SVP Marketing
Daniel Finkel
SVP Partners
Mark Stubbert
Head of Member Relations
Traci Bax
Head of Business Development
Shannon Rutherford
Head of Events
Valérie Lenoir
Head of Brand
Danielle Clement
Head of Partnership Marketing
Sarah Mooney
Head of Growth Marketing
Rachel Grogan
Head of Cruise
Kim Kearns
Head of Hotel
Darlene Santos
Head of DMC
Amy Bailey
Head of Tour
Grace Li
Head of Strategy
Aaron Bacchus
Head of Finance
Thia Gnanakumaran
Head of IT
Travel Edge
Andrew Dyer
President
Michelle Leal
Head of Engagement
David Thorne
Head of Affiliate
Lisa Mendelson
Head of Marketing
Robert Capozzolo
Head of Strategy
Rebecca Thompson
Head of Operations
Jakai Franks
Head of Bermuda
TripArc
Philip Missler
President
Richard Ebach
SVP Technology
Leo Burns Scully
Head of TMT
Rochelle Bengtson
Head of ADX
Alex Brown
Head of DMX & Chorus
Nicolas Armstrong
Head of Air & Hotel
Jason Prenger
Head of Cruise & Ground
Stacy Woo
Head of Revenue Optimization
Matthew Seymour
Head of Airline Procurement
Krista McDougal
Head of Hotel & DMC Procurement
Margo Beam
Head of Cruise Procurement
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 2272 572" xmlns="http://www.w3.org/2000/svg"><g d="M 0.082 572.918 L 0.082 0.918 L 2271.082 0.918 L 2271.082 572.918 Z M 187.138 0 C 226.475 0 260.874 6.424 290.5 19.107 C 320.126 31.791 343.168 51.063 359.956 76.924 C 376.745 102.785 384.974 133.917 384.974 170.65 C 384.974 213.147 375.428 248.398 356.171 276.235 C 337.079 304.073 309.757 323.675 274.37 334.875 L 387.114 574.049 L 306.3 574.049 L 199.317 346.9 L 72.748 346.9 L 72.748 574.049 L 0 574.049 L 0 0 Z M 192.24 270.964 C 227.133 270.964 255.278 263.058 276.674 247.409 C 298.071 231.761 308.605 207.218 308.605 173.615 C 308.605 140.012 297.742 115.469 276.181 99.491 C 254.619 83.513 226.639 75.606 192.24 75.606 L 72.913 75.606 L 72.913 270.964 Z M 538.536 557.577 C 511.378 538.799 489.982 513.102 474.181 480.653 C 458.381 448.203 450.48 412.953 450.48 374.573 C 450.48 336.193 458.052 299.461 473.358 267.34 C 488.665 235.22 509.897 209.853 537.054 191.24 C 564.212 172.626 594.496 163.402 627.908 163.402 C 655.065 163.402 680.576 170.32 704.606 184.157 C 728.636 197.993 746.741 216.771 758.756 240.82 L 758.756 175.427 L 827.883 175.427 L 827.883 502.231 L 901.29 502.231 L 901.29 574.049 L 758.756 574.049 L 758.756 511.126 C 745.589 534.022 727.484 552.141 704.277 565.813 C 681.07 579.32 656.052 586.073 629.389 586.073 C 595.977 586.073 565.528 576.684 538.536 557.741 Z M 699.998 493.83 C 718.432 481.806 732.916 465.334 743.285 444.414 C 753.654 423.495 758.921 400.105 758.921 374.738 C 758.921 349.371 753.654 325.322 743.285 304.567 C 732.916 283.812 718.596 267.505 700.327 255.481 C 682.222 243.456 661.813 237.526 639.593 237.526 C 617.374 237.526 598.282 243.456 581 254.986 C 563.718 266.681 550.222 282.824 540.182 303.579 C 530.306 324.333 525.204 347.888 525.204 374.573 C 525.204 401.258 530.142 424.813 540.182 445.567 C 550.057 466.322 563.882 482.464 581.329 494.16 C 598.775 505.855 618.197 511.785 639.593 511.785 C 660.99 511.785 681.564 505.855 699.998 493.83 Z M 1033.954 175.427 L 1033.954 255.975 L 1036.084 255.975 C 1049.584 224.678 1068.514 201.452 1092.874 186.298 C 1117.064 171.144 1144.224 163.567 1174.344 163.567 C 1202.484 163.567 1227.344 170.815 1248.904 185.475 C 1270.464 200.135 1287.254 221.548 1299.434 249.715 C 1311.614 277.882 1317.534 311.815 1317.534 351.677 L 1317.534 574.049 L 1248.404 574.049 L 1248.404 364.36 C 1248.404 321.863 1240.834 289.248 1225.534 266.681 C 1210.224 244.115 1187.844 232.749 1158.214 232.749 C 1119.864 232.749 1089.914 247.903 1068.344 278.212 C 1046.784 308.52 1035.924 353.983 1035.924 414.6 L 1035.924 574.049 L 966.797 574.049 L 966.797 175.427 Z M 1711.064 677.493 L 1711.064 510.137 C 1698.894 533.528 1680.944 551.976 1657.244 565.483 C 1633.544 578.99 1608.204 585.744 1581.534 585.744 C 1548.124 585.744 1517.674 576.355 1490.684 557.412 C 1463.524 538.634 1441.964 512.938 1426.334 480.488 C 1410.534 448.038 1402.624 412.788 1402.624 374.408 C 1402.624 336.029 1410.204 299.296 1425.504 267.176 C 1440.814 235.055 1462.044 209.688 1489.204 191.075 C 1516.364 172.462 1546.644 163.237 1580.054 163.237 C 1607.214 163.237 1632.724 170.156 1656.754 183.992 C 1680.784 197.829 1698.894 216.607 1710.904 240.656 L 1710.904 175.262 L 1853.434 175.262 L 1853.434 247.08 L 1780.034 247.08 L 1780.034 749.311 L 1433.734 749.311 L 1433.734 677.493 Z M 1652.144 493.83 C 1670.584 481.806 1685.064 465.334 1695.434 444.414 C 1705.804 423.495 1711.064 400.105 1711.064 374.738 C 1711.064 349.371 1705.804 325.322 1695.434 304.567 C 1685.064 283.812 1670.744 267.505 1652.474 255.48 C 1634.374 243.456 1614.124 237.526 1591.744 237.526 C 1569.354 237.526 1550.434 243.456 1533.144 254.986 C 1515.864 266.681 1502.374 282.824 1492.494 303.579 C 1482.624 324.333 1477.514 347.888 1477.514 374.573 C 1477.514 401.258 1482.454 424.813 1492.494 445.567 C 1502.374 466.322 1516.194 482.464 1533.644 494.16 C 1551.084 505.855 1570.514 511.785 1591.904 511.785 C 1613.304 511.785 1633.874 505.855 1652.314 493.83 Z M 1988.734 558.73 C 1959.434 540.611 1936.394 515.573 1919.934 483.453 C 1903.474 451.332 1895.244 415.094 1895.244 374.573 C 1895.244 334.052 1903.304 297.978 1919.274 265.693 C 1935.244 233.573 1957.624 208.371 1986.264 190.416 C 2014.904 172.462 2047.164 163.237 2083.044 163.237 C 2118.924 163.237 2151.184 172.462 2179.814 191.075 C 2208.454 209.688 2230.674 235.22 2246.804 267.67 C 2262.774 300.12 2270.834 336.029 2270.834 375.232 L 2270.834 395.987 L 1968.984 395.987 C 1969.964 417.73 1975.724 437.496 1986.424 454.956 C 1997.124 472.417 2011.284 486.253 2029.054 496.466 C 2046.834 506.514 2066.084 511.62 2086.824 511.62 C 2111.024 511.62 2132.584 504.866 2151.184 491.359 C 2169.774 477.852 2184.594 459.568 2195.124 436.837 L 2262.774 467.969 C 2247.304 503.054 2224.424 531.551 2193.974 553.294 C 2163.684 575.037 2128.304 585.909 2088.144 585.909 C 2051.274 585.909 2018.194 576.849 1988.894 558.73 Z M 2175.214 287.436 C 2165.004 272.282 2152.004 260.093 2135.874 250.704 C 2119.904 241.479 2101.964 236.702 2082.054 236.702 C 2062.134 236.702 2044.194 241.15 2028.234 250.209 C 2012.264 259.269 1999.264 271.294 1989.394 286.448 C 1979.514 301.602 1973.094 318.239 1970.134 336.358 L 2194.964 336.358 C 2191.994 318.733 2185.584 302.426 2175.374 287.271 Z" fill="transparent" height="749.3109995117188px" id="oZ_d0kZp3" transform="translate(0.836 0)" width="2271.0820309966803px"><path d="M 0 572 L 0 0 L 2271 0 L 2271 572 Z" fill="transparent" height="572px" id="ENAuZx_5z" transform="translate(0.082 0.918)" width="2271px"/><path d="M 187.138 0 C 226.475 0 260.874 6.424 290.5 19.108 C 320.126 31.791 343.168 51.063 359.956 76.924 C 376.745 102.785 384.974 133.917 384.974 170.65 C 384.974 213.147 375.428 248.398 356.171 276.235 C 337.079 304.073 309.757 323.675 274.37 334.875 L 387.114 574.049 L 306.3 574.049 L 199.317 346.9 L 72.748 346.9 L 72.748 574.049 L 0 574.049 L 0 0 Z M 192.24 270.964 C 227.133 270.964 255.278 263.058 276.674 247.409 C 298.071 231.761 308.605 207.218 308.605 173.615 C 308.605 140.012 297.742 115.469 276.181 99.491 C 254.619 83.513 226.639 75.606 192.24 75.606 L 72.913 75.606 L 72.913 270.964 Z" fill="rgb(64, 64, 64)" height="574.049px" id="ikJMpDYxG" transform="translate(0 0)" width="387.114062px"/><path d="M 88.056 394.175 C 60.898 375.397 39.502 349.7 23.701 317.251 C 7.901 284.801 0 249.551 0 211.171 C 0 172.791 7.572 136.059 22.878 103.938 C 38.185 71.818 59.417 46.451 86.574 27.838 C 113.732 9.224 144.016 0 177.428 0 C 204.585 0 230.096 6.918 254.126 20.755 C 278.156 34.591 296.261 53.369 308.276 77.418 L 308.276 12.025 L 377.403 12.025 L 377.403 338.829 L 450.81 338.829 L 450.81 410.647 L 308.276 410.647 L 308.276 347.724 C 295.109 370.62 277.004 388.739 253.797 402.411 C 230.59 415.918 205.572 422.671 178.909 422.671 C 145.497 422.671 115.048 413.282 88.056 394.339 Z M 249.518 330.428 C 267.952 318.404 282.436 301.932 292.805 281.012 C 303.174 260.093 308.441 236.703 308.441 211.336 C 308.441 185.969 303.174 161.92 292.805 141.165 C 282.436 120.41 268.116 104.103 249.847 92.079 C 231.742 80.054 211.333 74.124 189.113 74.124 C 166.894 74.124 147.802 80.054 130.52 91.584 C 113.238 103.279 99.742 119.422 89.702 140.177 C 79.826 160.931 74.724 184.486 74.724 211.171 C 74.724 237.856 79.662 261.411 89.702 282.165 C 99.577 302.92 113.402 319.062 130.849 330.758 C 148.295 342.453 167.717 348.383 189.113 348.383 C 210.51 348.383 231.084 342.453 249.518 330.428 Z" fill="rgb(64, 64, 64)" height="422.67100000000005px" id="N8UsnpwLe" transform="translate(450.48 163.402)" width="450.81px"/><path d="M 67.157 11.86 L 67.157 92.408 L 69.287 92.408 C 82.787 61.111 101.717 37.885 126.077 22.731 C 150.267 7.577 177.427 0 207.547 0 C 235.687 0 260.547 7.248 282.107 21.908 C 303.667 36.568 320.457 57.981 332.637 86.148 C 344.817 114.315 350.737 148.248 350.737 188.11 L 350.737 410.482 L 281.607 410.482 L 281.607 200.793 C 281.607 158.296 274.037 125.681 258.737 103.114 C 243.427 80.548 221.047 69.182 191.417 69.182 C 153.067 69.182 123.117 84.336 101.547 114.645 C 79.987 144.953 69.127 190.416 69.127 251.033 L 69.127 410.482 L 0 410.482 L 0 11.86 Z" fill="rgb(64, 64, 64)" height="410.4819999999999px" id="zIGd9rZYV" transform="translate(966.797 163.567)" width="350.73699999999985px"/><path d="M 308.44 514.256 L 308.44 346.9 C 296.27 370.291 278.32 388.739 254.62 402.246 C 230.92 415.753 205.58 422.507 178.91 422.507 C 145.5 422.507 115.05 413.118 88.06 394.175 C 60.9 375.397 39.34 349.701 23.71 317.251 C 7.91 284.801 0 249.551 0 211.171 C 0 172.792 7.58 136.059 22.88 103.939 C 38.19 71.818 59.42 46.451 86.58 27.838 C 113.74 9.225 144.02 0 177.43 0 C 204.59 0 230.1 6.919 254.13 20.755 C 278.16 34.592 296.27 53.37 308.28 77.419 L 308.28 12.025 L 450.81 12.025 L 450.81 83.843 L 377.41 83.843 L 377.41 586.074 L 31.11 586.074 L 31.11 514.256 Z M 249.52 330.593 C 267.96 318.569 282.44 302.097 292.81 281.177 C 303.18 260.258 308.44 236.868 308.44 211.501 C 308.44 186.134 303.18 162.085 292.81 141.33 C 282.44 120.575 268.12 104.268 249.85 92.243 C 231.75 80.219 211.5 74.289 189.12 74.289 C 166.73 74.289 147.81 80.219 130.52 91.749 C 113.24 103.444 99.75 119.587 89.87 140.342 C 80 161.096 74.89 184.651 74.89 211.336 C 74.89 238.021 79.83 261.576 89.87 282.33 C 99.75 303.085 113.57 319.227 131.02 330.923 C 148.46 342.618 167.89 348.548 189.28 348.548 C 210.68 348.548 231.25 342.618 249.69 330.593 Z" fill="rgb(64, 64, 64)" height="586.0740000000001px" id="dK6xwhQdY" transform="translate(1402.624 163.237)" width="450.80999999999995px"/><path d="M 93.49 395.493 C 64.19 377.374 41.15 352.336 24.69 320.216 C 8.23 288.095 0 251.857 0 211.336 C 0 170.815 8.06 134.741 24.03 102.456 C 40 70.336 62.38 45.134 91.02 27.179 C 119.66 9.225 151.92 0 187.8 0 C 223.68 0 255.94 9.225 284.57 27.838 C 313.21 46.451 335.43 71.983 351.56 104.433 C 367.53 136.883 375.59 172.792 375.59 211.995 L 375.59 232.75 L 73.74 232.75 C 74.72 254.493 80.48 274.259 91.18 291.719 C 101.88 309.18 116.04 323.016 133.81 333.229 C 151.59 343.277 170.84 348.383 191.58 348.383 C 215.78 348.383 237.34 341.629 255.94 328.122 C 274.53 314.615 289.35 296.331 299.88 273.6 L 367.53 304.732 C 352.06 339.817 329.18 368.314 298.73 390.057 C 268.44 411.8 233.06 422.672 192.9 422.672 C 156.03 422.672 122.95 413.612 93.65 395.493 Z M 279.97 124.199 C 269.76 109.045 256.76 96.856 240.63 87.467 C 224.66 78.242 206.72 73.465 186.81 73.465 C 166.89 73.465 148.95 77.913 132.99 86.972 C 117.02 96.032 104.02 108.057 94.15 123.211 C 84.27 138.365 77.85 155.002 74.89 173.121 L 299.72 173.121 C 296.75 155.496 290.34 139.189 280.13 124.034 Z" fill="rgb(64, 64, 64)" height="422.672px" id="NgXFTqm_O" transform="translate(1895.244 163.237)" width="375.59000000000015px"/></g></svg>)